I’ve had an auto loan with Capital One since 2010 for my bad ass muscle car. Now, I got it mainly to make my credit improve by having a car on it. Capital One financed me and had a great Website that I NEVER had an issue with. Then, for no reason at the end of 2014, they decided to make the worst possible decision.
Capital One 360.
This company needs to do a 180 on Capital One 360 immediately. The fucking Website is glitchy and broken EVERY time I try to use it. The Forgot Your Password function does not work for me anytime I use it. It just keeps sending me to the same data-entry screen.
The log-in feature says, EVERY TIME, that it can’t process my request at this time. As if the site is down. Never says my password is wrong or my account is locked or that it’s prayer time or whatever, it just gives the most generic shit answer ever and no phone number to call to fix it.
Typical experience for me to try to access the Capital One 360 Website. It looks like a dipshit programmed it.
Right now, I’m actually trying to get rid of my car because this site fucks up the payment process for me SO badly, I can’t even tell what I owe or schedule a payment. Capital One representatives are always straight out of a foreign country in Asia somewhere and have no clue as to what to do about this. They’re cool and will help with a late fee but it’s something I have to fuck with EVERY SINGLE MONTH NOW. And they never fix this!
Just go back to the old site, Capital One. This 360 thing is a failure. Admitting something is a failure is excellent when you can fix the problem, instead of just ignoring it and pretending it will go away on it’s own.